Last updated: August 10, 2025
At Pezzoape, shipping is kept simple and reliable. Because most items are handcrafted from solid wood, every package gets extra protection and travels with carriers experienced with bulky home goods. From checkout to your door, you can expect a clear price, a realistic timeline, and careful handling.
Where We Ship
We currently deliver to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal. We cannot ship to P.O. Boxes, APO/FPO/DPO addresses, or certain remote territories (including Puerto Rico, Guam, the U.S. Virgin Islands, and select outlying island regions in Europe and Australia). A street address (home or business) is required so solid-wood pieces are handled correctly.
If your address is outside these areas or hard to reach, contact us before ordering and we’ll confirm options.
Carriers We Use
The service is chosen based on destination, package size/weight, and carrier capacity at the time of shipping. Typical options include UPS (Ground, 3 Day Select, Worldwide), FedEx (Ground, Home Delivery, International), USPS for select small U.S. parcels, and DHL Express for international shipments.
For large or heavy tables, Pezzoape may use freight services with liftgate and curbside delivery. If signature is required (for high-value orders), we’ll note it in your tracking email.
Shipping Costs (USD)
We use simple regional flat rates with free shipping above a posted threshold. The exact cost appears at checkout before payment—there are no extra delivery fees added later.
United States: $20 flat rate, free from $599
Europe & United Kingdom: $25 flat rate, free from $699
Canada & Australia: $30 flat rate, free from $799
If your order includes multiple items, they may ship in more than one box at no extra cost to you.
Taxes and Duties
The amount shown at checkout—your product price plus any flat shipping fee—is the only amount you pay to Pezzoape. For international orders, Pezzoape covers import duties, VAT, and customs processing, so couriers should not ask you to pay additional fees at delivery. If a carrier requests payment on delivery, do not pay—contact us so we can resolve it.
Processing and Delivery Times
Orders usually move to final inspection and packing within 1–2 business days (Mon–Fri, excluding U.S. public holidays). Orders placed before 2:00 PM MST typically start processing the same business day; later orders begin the next business day. Pre-order or made-to-order items ship when ready; your confirmation email will show the expected ship-by date.
Estimated transit times after dispatch:
United States: 5–6 business days
Europe & United Kingdom (FR/DE/ES/IT/BE/PT): 6–8 business days
Canada & Australia: 7–10 business days
International deliveries may need extra time for customs. Weather and carrier backlogs can add 1–3 business days.
Furniture Shipping and Assembly
Solid-wood furniture is substantial. To protect the piece and make it easier to move, many items ship partially disassembled. Every order includes a simple, illustrated guide, and most include basic tools. Most customers finish setup in 20–30 minutes. Prefer hands-on help? Pezzoape can recommend third-party assembly services in major cities across the U.S., Europe, Canada, and Australia (their fees are separate from standard shipping). If you need room-of-choice or stairs service, tell us before we ship so we can advise options.
Tracking Your Order
When your order leaves our workshop and showroom at 2098 5th St, Santa Fe, NM 87505, Pezzoape emails a shipping confirmation with your tracking number and a direct link to the carrier’s page. Tracking updates can take 24–72 hours to appear, especially on international routes while customs scans are pending. If you don’t see updates after 72 hours, contact us and we’ll check directly with the carrier.
If Something Goes Wrong
Damage on arrival: Contact Pezzoape within 72 hours of delivery. Include your order number and clear photos or a short video showing both the packaging and the affected areas. Pezzoape will arrange a repair, replacement, or refund as appropriate. Please keep all packaging until we confirm next steps.
Suspected loss in transit: If the package has not arrived within 14 business days of dispatch, or tracking shows no movement for more than 7 days, reach out. Pezzoape will investigate with the carrier and, if the package is confirmed lost, send a replacement at no extra cost or issue a full refund.
Order Changes and Cancellations
You may cancel any order that has not yet entered processing or shipped—please notify Pezzoape as soon as possible, ideally within 24 hours of purchase. Once an order is processed and handed to the carrier, cancellation is not available. After delivery, you can use our Return & Refund Policy. For international shipments, cancellation is not available once the order has cleared customs.
Address changes: If you need to update your address, contact us before dispatch; after dispatch, carriers may charge re-route fees.
Questions or Support
Pezzoape is here to help with shipping, cancellations, returns, or anything else related to your order.
- Address: 2098 5th St, Santa Fe, NM 87505
- Email: [email protected]
- Phone: +1 (505) 470-3941
- Form:Â Contact Us
- Support Hours: Mon–Sun: 8:00 AM-5:00 PM MST
